1. Refund Policy:
If BiBi terminates user(s) registration, user(s) will not have the right to re-enroll or join BiBi under a new account or name unless formally invited to do so by BiBi. In any case of termination, no registration charges or wallet balance amount will be refunded. User(s) acknowledge that inability to use the web site entirely or partially for whatever reason may have adverse effect on its business. User(s) hereby agree that in no event shall the web site be liable to the user(s) or any third parties for any inability to use the web site (whether due to disruption, limited access, changes to or termination of any features on the web site or otherwise), any delays, errors or omissions with respect to any communication or transmission, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use the web site or any of its features.
2. Customer Satisfaction:
We observe an irreversible 100% Satisfaction Guarantee on our products, wherever specified. This assures that consumers of BiBi products will be satisfied with their purchases.
According to this,
If a Customer is not completely satisfied, he/she may return the product to the BiBi Distribution Center for a 100% refund for the product within 7 days of original purchase with its original state (i.e. without damage of any kind).
The Product Refund Policy is applicable on saleable products as well as partially used products, wherein not more than 10% of the product has been used.
BiBi Distribution Center shall advise BiBi of any customer complaint and provide copies of all correspondence and details of all conversations regarding the complaint. BiBi Distribution Center are not authorized to make any type of offer or compromise or render BiBi liable for any complaint or product return.
Whenever there is a request from a customer for honoring the Company Satisfaction Guarantee, the BiBi Distribution Center shall offer to the customer the choice of:
Full refund of the purchase price paid OR Exchange with the same or another product of equivalent value.
BiBi Distribution Center are required to indemnify BiBi for any claim, legal actions, suit, etc. (including BiBi legal fees) which are filed or which originate because of any failure by the BiBi Distribution Center to observe this rule.
- Product Return Procedure:
The Company will accept return of products along with relevant Customer Order Receipt, Product Return Form and related invoice within 16 days of its purchase. In case BiBi Distribution Center returns product under 100% Satisfaction Guarantee, he/she will have the option to take Credit note (through which the BiBi Distribution Center can buy same or another product of the same value) or Cash. BiBi Distribution Center will be issued amount in his registered bank account only.
Product Return - Other guidelines/notes: This policy will apply on offer invoices as well as free product received under offer as follows - BiBi Distribution Center returning products purchased under offer may take replacement of invoiced products or offer products with same or any other product/s of same value provided offer conditions are not affected otherwise BiBi Distribution Center will seize to get the benefit under the offer.
- Product Return Conditions:
1. The Customers must return the product(s) to BiBi Distribution Center.
2. Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the BiBi Distribution Center.
3. The Product Satisfaction Gaurantee does not apply to open packs of literature and videos or other sales aids.
4. Total returns cannot exceed the quantity appearing on the invoice.
5. Taxes means all States, Central, VAT, GST Taxes levied in India.
6. Saleable refers to products that are unopened and sealed.
7. Unsaleable are products which have been partially used or opened/brocken seal.
- Customer Uniform Policy:
Not included in the Monthly Loyalty Program. No refund will be done on Uniform. Size exchange for Uniform will be done only from Customer within 16 days from the date of invoice. In case of exchange the uniform should be unused, unwashed, undamaged and in saleable condition with original tags, buttons & packaging.